Job Title: Front Desk Customer Experience Associate at Aspen Park Vet Hospital
Pay rate: $16/hour
Company: Aspen Park Vet Hospital
Location: 25871 Duran Ave, Conifer, CO 80433
Work Schedule: 30+ hours between the following days, Mon-Fri 730a-530p, Sat 730a-1230p
About Aspen Park Vet Hospital:
Aspen Park Vet Hospital is a growing and compassionate veterinary practice dedicated to providing exceptional holistic care to animals and their owners. We are committed to fostering a positive and supportive environment for both our clients and our team. We are seeking a dynamic and experienced customer-oriented person to join our team and help us elevate the client experience to the next level.
Job Summary:
The Front Desk Associate at Aspen Park Vet Hospital will be responsible for success in all areas of the customer experience. This role is the key to smooth daily operations and a cohesive, client-centric approach. The ideal candidate will be a highly motivated and results-oriented person with a passion for delivering exceptional customer service and a desire to grow with the team.
Responsibilities:
- Enhance the overall customer experience, from initial contact to follow-up care.
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Answer phones, set appointments, accept payments, set follow ups and reminders, and additional administrative tasks.
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Collaborate closely with all departments to ensure seamless communication and coordination of care, minimizing client wait times and maximizing satisfaction.
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Identify opportunities for improvement in processes and procedures, and implement changes to enhance efficiency and customer satisfaction.
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Work with the team to foster a positive and supportive team environment, promoting open communication, collaboration, and mutual respect.
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Take ownership and accountability for the customer experience, proactively addressing any concerns or issues that arise.
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Continuously seek feedback to identify areas for improvement and implement necessary changes.
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Set an example of integrity, professionalism, and dedication to providing exceptional customer service.
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Handle client complaints and resolve issues effectively and empathetically.
Qualifications:
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Excellent communication, interpersonal, and problem-solving skills.
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Ability to accept constructive criticism and prioritize the needs of the team.
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A passion for delivering exceptional customer service and a genuine love for animals.
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Ability to work effectively in a fast-paced environment and manage multiple priorities.
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Strong organizational skills and attention to detail.
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High school diploma or equivalent required;
Benefits:
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Medical, Dental, Vision, Paid Sick Leave, and more.
To Apply:
Please submit your resume and cover letter to ASPENPARKVETAP@GMAIL.COM
